The face of FEMA: the Federal Emergency Management Agency. In fairness as well as to counter the negative stuff you hear on TV; FEMA has never been designed as a "hands-on" relief agency, but as backup to the Agencies already in place (i.e., your local Red Cross, Catholic Chartities, Salvation Army, and local government.) The FEMA guys appear in their khaki army fatigue pants and navy blue polo shirts and ask what we need; and what we need appears the next day -- in massive quantities. You have to be very careful what you ask for. Yo ask for wheelchairs, you very well might end up with 50 of them. You complain about transportation problems and three brand-new 15-passenger Econoline vans are sitting in your parking lot the next day. You need water? You get three semi trucks full of it before sundown. We've learned to be specific and cautious in our requests.